Masterbuilt
Reviews and Complaints
Where is my product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Missing parts. Zero customer support line.
Web page not listing the COSTCO model makes it impossible to send a query using your model number. If you put an incorrect model number to get to place where you can tell them about missing parts...they say "we'll get to you in 5 days." I used chat. It said we'll be back in 30 minutes. Nope.
It is an AI chatbot. Nobody responds after 2 business days of sending queries, emails, chats. Awful, non existent customer service. I am so frustrated with them at this moment.
I'm going to haul $650 of scrap metal back to COSTCO.
No box either as it falls to pieces on unpacking. So frustrated.
- Turd missing parts
Preferred solution: Apology
User's recommendation: Don't buy masterbuilt unless you plan to masterfail.
Meat probe not working on a 900 gravity fed
User's recommendation: Unfortunately you have an incredible product. But you customer service is the worst I have experienced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop shipment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Texarkana, ArkansasTeri customer service
User's recommendation: Do not buy from master build. You can’t get help if something goes wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and low quality in the products
- Easy to use but hard to find solutions onn customer service
- Hard to find solutions all the time
No response from service...
I’ve filled the online request several times. Very disappointed in your customer service and product.
- Customer service getting in touch of master built sucks
Preferred solution: My Masterbuilt smoker worked one time. The control panel does work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Plata, MarylandHorrible customer service.
User's recommendation: Good idea if made by a company that actually cares about their products.
Wrong parts
User's recommendation: Stay clear of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
- Product is good
- Terrible customer service could not be worse
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from Masterbuilt. If there’s a problem, it will not get resolved.
Poor customer service
Preferred solution: In person customer support and replacement parts to be shipped immediately
User's recommendation: Woukd NOT recommend
Terrible customer service!!!!! Non-existent.
- Decent products
- Zero customer service
Preferred solution: Full refund
User's recommendation: Avoid buying from them, period!
Digital screen stopped working
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerChecking on order
Preferred solution: Deliver product or service ordered
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