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Contact Masterbuilt Customer Service

How to Reach a Person at Masterbuilt

Verified Contact Information

Toll-Free Number:

  • 1-800-489-1581
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-706-921-3140
    For text
  • 1-706-256-3900
    IVR / Automated System Only (No Human Option)
  • 1-866-475-5180
    IVR / Automated System Only (No Human Option)

Complaints/ Feedback:

customersupport@masterbuilt.com

Customer Service:

security@middlebyoutdoor.com
Security

Jobs/ Career:

hr@masterbuilt.com

Masterbuilt Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Masterbuilt Phone Number
1 (800) 489-1581
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular Masterbuilt Email Address
customersupport@masterbuilt.com
Masterbuilt Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact Masterbuilt?

The Masterbuilt customer service number you can reach for assistance or information is 1-800-489-1581. This phone number for Masterbuilt is available from Monday to Friday between 8 am and 5 pm EST. On weekends the number is out of service.

If you need guidance with product installation or want to discuss the replacement of parts, dial this Masterbuilt phone number 1-706-327-5622. The Masterbuilt tech support representative will provide detailed instructions and help with technical issues.

To contact the company’s headquarters, call 1-706-256-3900. They can help with such questions as product registration, returns, or finding the model/serial number of the product.

You can also contact a customer care representative via chat.

The Masterbuilt customer service hours are Monday through Friday from 8 am to 5 pm EST for phone calls.

To reach the Masterbuilt support agents via chat, contact them during the same working hours. Here you can get fast and efficient technical help and find information on general questions.
You can also fill out the form on the Masterbuilt website to receive answers or get assistance with your inquiries. It is convenient if your issue is not urgent. It may take 3 to 5 business days to receive a response via email.

To reach Masterbuilt customer service via the official website, click the chat icon, which you can spot in the bottom right corner of the main page. You can leave a message to the support team here, search for FAQ articles on your issue or talk to a live representative within working hours.

You may use the option of sending a claim form via their website. Click the Contact Us button at the bottom of the main page. You will get a form you can fill out for assistance with your issue. Enter up-to-date contact info and details on the product and the problem. Add the files if needed, and press Submit.

PissedConsumer Club

Contact Information

Masterbuilt Website:

Masterbuilt Help Center:

Corporate Office Address:

Premier Specialty Brands, LLC
5367 New Peachtree Road, Suite 150
Chamblee, Georgia 30341
United States

Other Info (opening hours):

Chat Hours:

Monday - Friday: 9:00am - 4:00pm ET


Business Hours:

Monday - Friday: 8:00am - 5:00pm ET

More contact details

Why Customers Call Masterbuilt?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 43%
  • Product/ Service 32%
  • Request for Information 12%
  • Shipping and Delivery 7%
  • Return/ Replace 4%
  • Activation/ Cancellation <1%
  • Staff <1%
  • Payments and Charges <1%
  • Website/ Application <1%
  • Account <1%
  • Refund <1%
  • Cards <1%
  • Questions About an Order <1%
  • Employment <1%

Customer Inquiries & Issues

43%
  • "Got wrong smoker"
  • "Parts"
  • "Masterbuilt 1050 throws sparks"

Product/ Service

32%
  • "Freezer questions"
  • "Non working product"
  • "Cannot complete my warranty issues"

Request for Information

12%
  • "looking for replacement part"
  • "I need to talk to someone"
  • "Question on 30 inch digital smoker"

Shipping and Delivery

7%
  • "Missing parts"
  • "Missing part"
  • "Wrong part sent"

Return/ Replace

4%
  • "Need a replacement lid for my turkey fryer(electric) model no 2010****"
  • "Replacement parts for *** on master built 1050 smoker"
  • "Replacement part"

Activation/ Cancellation

<1%
  • "Cancel order"
  • "Cancel my order"
  • "To cancel duplicate delivery"

Staff

<1%
  • "Customer service"
  • "You can't call masterbuilt as they only publish that you can send an email (form) or live chat albeit it with a BOT. Customer service sucks to put it nicely. I can't get a hold of them"
  • "Customer service aber pronto"

Payments and Charges

<1%
  • "Stop billing my card"
  • "Master built 560 designated after 1yr 1/2, I'm still making payments on through my Home Depot acct"
  • "To see if they give military veteran discount"

Website/ Application

<1%
  • "App"
  • "App for Smoke Hollow"
  • "Manual can't download it"

Account

<1%
  • "Can not sign in"
  • "I got a new electric smoker. Code err1 can't get it off."
  • "To contact sales team, dealer account"

Refund

<1%
  • "Money back"
  • "I want a refund"

Cards

<1%
  • "I was just chatting with someone and they was going to contact me with someone that could tell me what the problem was and they wanted a credit card number"
  • "I need to no when is my card coming so I can pay my bills"
  • "Credit card denied"

Questions About an Order

<1%
  • "My order"

Employment

<1%
  • "Inquiring about becoming a dealer."

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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