Masterbuilt Reviews
Masterbuilt Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Masterbuilt has a 1.6 star rating from 636 reviews; 6% would recommend. Rating distribution shows 87% unfavorable and 3% positive. Consumers report faulty units, missing parts, and high price level. 67% say Masterbuilt should improve customer service; many seek refunds, exchanges, or replacements.
Key Takeaways for Future Customers
- Read Masterbuilt reviews and expect recurring customer complaints about parts and warranty resolution.
- Prepare for slow or email-only support when requesting refunds or replacement parts.
- Consider alternative brands if live customer service is important.
Negative Feedback / Risk Areas
- Frequent reports of faulty units and temperature/control failures.
- Poor customer service responsiveness and difficulty obtaining parts or refunds.
- Exchange, refund, and cancellation policy issues cited by reviewers.
Positive Feedback
When the smoker worked, users found it easy to use and effective.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Masterbuilt has a 1.6 star rating from 636 reviews; 6% would recommend. Rating distribution shows 87% unfavorable and 3% positive. Consumers report faulty units, missing parts, and high price level. 67% say Masterbuilt should improve customer service; many seek refunds, exchanges, or replacements.
Key Takeaways for Future Customers
- Read Masterbuilt reviews and expect recurring customer complaints about parts and warranty resolution.
- Prepare for slow or email-only support when requesting refunds or replacement parts.
- Consider alternative brands if live customer service is important.
Negative Feedback / Risk Areas
- Frequent reports of faulty units and temperature/control failures.
- Poor customer service responsiveness and difficulty obtaining parts or refunds.
- Exchange, refund, and cancellation policy issues cited by reviewers.
Positive Feedback
When the smoker worked, users found it easy to use and effective.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEED PART FOR COLDSMOKER CHIMNEY TUBE
- - Needs chimney tube screens for cold smoker hopper (3-4).
- - No help after 7 attempts; diagram #5 has no part number; burn-through risk.
NEED (4)REPLACEMENT CHIMNEY FILL TUBE CHIP SCREENS..# 5IN PRODUCT MANUAL OF MASTERBUILT PRODUCT MANUAL
LOUSY
Been trying for 7x for help. Need chimney tube screens (3-4) for cold smoker hopper.
No help yet. Part diagram #5 in manual. No part # seen to order. Cannot use without this screen.
Burnt thru. I have 3 cold smokers.
- Worked great when it did work
- Lousy customer support
Preferred solution: 3-4 REPLACEMENT CHIMNEY TUBE SCREEN ASSEMBLIES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCircuit board issues
I have a 40 inch smoker brand new. I have meat and fish to smoke.
The power lite is on but nothing else sets including heat. I need help ASAP
User's recommendation: Live support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Temperature isn’t true to what it set at way low. I have a temperature gauge outside of the unit.
Cant get any response from the Company ???
I just bought this new Masterbuilt smoker and it doesn'ttu come up to TEMPERATURE AS SET ONTHE CONTROLLER NEED A NEW CONTROLLER , OR SENSOR ???
User's recommendation: I WANT SOME REWARDS FOR MY $375.00
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Verified Reviewer |
Englehart, Ontario
I paided $1694.99 for a gravity...
- - Paid $1694.99 for a Masterbuilt gravity 1050; used 16 times with temp control issues, readout 0000 flashing, temps drift; refund requested.
- - is_content_refused false
I paid $1,694.99 for a Gravity Masterbuilt BBQ 1050. This was registered on your site.
I have used it 16 times. Out of 16 errors, 4 come in 14 times. I have to restart all over every time. It is supposed to go to 700 degrees, and I can put it up to 672 degrees, which is probably a lot.
The digital aspect of it keeps flashing back and forth from degrees set to 0000 and then back and so forth. It does not keep the temp I want. For example, I set it at 360 or 450 or whatever. It always heats up from 16 to 24 degrees higher; it eventually comes down after 25 minutes or so.
So basically, I have about 15 minutes before it heats up to temp, and then another 20-25 minutes before I can cook. Not good!!! The retailer where I bought it said there is nothing they can do, that it is up to Masterbuilt to fix the problem. I BBQ year-round, and I am good at it.
I have used all kinds of BBQs, and yours is the worst, especially for service.
The best BBQ is Traeger; the last one lasted 16 years, and I BBQ year-round, and it is still being used. I would like my money back, please and thank you.
- Charcoal
- Does not operate as it should or said
- No servic
Preferred solution: Full refund
User's recommendation: as of now not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my damn parts
Missing parts! Would be nice to be able to speak with real person! Tgey beed a actual customer service phone number!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElectric short
No go to website same issue during covid {{Redacted}}
- Efficient
- Drip leaks caused electrical shortage
Preferred solution: Patrs or replacement
User's recommendation: Do not ever buy Masterbuilt..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Englehart, Ontario
Big problem with new 1050 bbq please call
not very good
I bought a new 1050 BBQ, but it’s not working right. I explained the problem to customer service, but nothing seems to be working right as advertised.
I need a full refund. The best BBQ is the Traeger.
- Charcoal
- Not working as advertise took long to start
Preferred solution: Full refund
User's recommendation: do your homework and check on other bbq for service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wrexham, Wrexham
Faulty product
No contactTerrible
On the 1st time of using the smoker, I set the temperature to reach and it continued to rise past that set temperature .
Preferred solution: Repaired
Sacramento, California
Can't get a part
- - A similar BBQ bought 4 years ago failed quickly and was returned.
- - Auto start failed within a year; no MB help and not planning to buy MB again.
I bought a similar bbq 4 yrs ago
It failed soon after purchase. Could not get any satisfaction from MB
So I returned the BBQ.
Recently bought the auto start and less than a year later the control panel failed.
Alls I need is a replacement part and getting no help from MB
I am preparing to take it to my local waste facility. So far it is my opinion not to EVER purchase a MB product
User's recommendation: Not to purchase any MB products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
My smoker I have had for 2 years melted...
My smoker I have had for 2 years melted the controller And stopped working i paid way to much for this. For it just to give up what can you guys do to make this right it don't work at all.the model# MB2007**** and the serial#112428 my Email address is adamcribbs82@***.com
Thank you,
Preferred solution: Full refund
User's recommendation: Do not buy this is have had the control melt and then it just stopped working
Barrington, Illinois
Need a replacement lid for my turkey fryer(electric) model no 2010****
Answer the call. The website is confusing; you should be able to order replacements without this hassle. Please try harder to acclimate your cutters.
Preferred solution: My replacement lid
User's recommendation: Don’t call
Brandon, Mississippi
Wrong part sent
Impossible to communicate over any platform except email, which allows them to keep saying, 'We're checking into it' again and again until you give up.
Preferred solution: Full refund
User's recommendation: Youre not getting your money for a wrong item that was sent. Just use another site to get what youre looking for.
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Verified Reviewer |
Chicago, Illinois
Temperature isn’t true to what it set at way low. I have a temperature gauge outside of the unit.
I DIDNT GET A REAL PERSON TO TALK ABOUT MY PROBLEM..CAN YOU CALL ME PLEASE..TO RESOLVE MY ISSUE?
GET BACK WITH ME ABOUT THE TEMP. ISSUE.WOULD BE NICE.
,. AFTER I JUST SPENT $375 FOR THIS PIECCE OF SHIT.DONT BUY
User's recommendation: DONT BUY NEW MASTERBULT SMOKERS .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Champaign, Illinois
Hello Support Team. Bought Masterbuilt...
Hello Support Team. I bought the Masterbuilt Series 600 Grill and Smoker recently.
After assembly and connecting to Wi-Fi, the machine is not working right from the first attempt to use it. Please help.
Preferred solution: I would like the product I gave bought from you begins to work
Lawrence, Kansas
Smoker is tripping my GFCI. Any suggestions on how to remedy my situation.
When setting up my Masterbuilt 40 digital electric smoker, my GFCI circuit breaker is tripping. I am using a dedicated 20 amp circuit. Is a repair available?
Preferred solution: Repair suggestion
Northwood, New Hampshire
Annoyed
Its impossible to get in touch with someone. Filled out form twice and yet despite the 24-48 hours to contact me no one has.
I bought an electric smoker and before I could use it the digital screen is broken. Just want to replace it
West Lafayette, Indiana
Broke
I had the smoker for less than 2 months and used it less than a dozen times. I am not getting any power to the main board, so I bought a new one from Amazon and am still having the same problem. No, it is not the outlet it is plugged into.
- Great flavor when works
- Can notfind phone number to talk to a rep and has worked for less than 2 months
Preferred solution: Refund for whatever parts I end up buin
User's recommendation: Pick another brand
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